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Communication Skills for Staff Wellbeing Poor communication is a silent drain on Australian workplaces, contributing to the $220 billion annual cost of mental health issues, including $17 billion in lost productivity CEDA, 2020. Misunderstandings, unresolved conflicts, and unclear expectations fuel stress, disengagement, and turnover, undermining both employee wellbeing and business efficiency. THRiVE’s communication module, rooted in evidence-based psychology, equips employees with tools to express ideas assertively, listen actively, and resolve conflicts constructively, addressing these challenges head-on.

Module 4: Communication Skills for Workplace Wellbeing

Poor communication is a silent drain on Australian workplaces, contributing to the $220 billion annual cost of mental health issues, including $17 billion in lost productivity CEDA, 2020. Misunderstandings, unresolved conflicts, and unclear expectations fuel stress, disengagement, and turnover, undermining both employee wellbeing and business efficiency.
 
THRiVE’s communication module, rooted in evidence-based psychology, equips employees with tools to express ideas assertively, listen actively, and resolve conflicts constructively, addressing these challenges head-on.

How Communication Skills Deliver These Outcomes

Research underscores the urgency:

  • A 2021 study in the Journal of Occupational Health Psychology found that effective communication reduces workplace stress by 25% by lowering interpersonal tension Tetrick & Quick, 2021.
  • The Australian HR Institute (2023) highlights communication breakdowns as a top driver of turnover, costing 1.5–2x an employee’s salary ($75,000–$100,000 for a $50,000 role) AHRI, 2023.
  • Beyond Blue reports a $2.30 return per dollar invested in mental health programs, with communication skills central to reducing the $10 billion absenteeism cost Beyond Blue, 2020.

By fostering assertive expression, active listening, and conflict resolution, THRiVE empowers employees to thrive personally while driving organisational success.
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Outcomes for Staff
  • Enhanced Mental Health and Reduced Stress:
    A 2021 Journal of Occupational Health Psychology study found effective communication reduces workplace stress by 25% by lowering interpersonal tension. Beyond Blue notes 1 in 5 Australian workers face mental health issues annually, costing $220 billion (CEDA). A 2019 Frontiers in Psychology meta-analysis showed communication training improves psychological wellbeing by 20%.
     
  • Increased Confidence and Self-Efficacy:
    A 2020 Journal of Applied Psychology study found communication training increases self-efficacy by 18%, correlating with higher job performance. The Australian HR Institute (2023) highlights confidence as a key driver of career satisfaction.
Outcomes for Business

  • Reduced Absenteeism and Presenteeism:
    CEDA estimates absenteeism costs Australian businesses $10 billion annually, with presenteeism adding $7 billion. A 2020 PwC study found communication training cuts absenteeism by 20–40% and presenteeism by 15–30%. Beyond Blue’s $2.30 ROI per dollar invested supports these savings.

  • Improved Culture, Cohesion, Productivity and Team Efficiency:
    A 2021 Journal of Occupational Health Psychology study found communication training reduces conflict by 25% and improves team cohesion by 18%. The Productivity Commission (2020) links positive cultures to lower turnover, part of CEDA’s $220 billion mental health cost framework.

THRiVE Program Business Insight

THRiVE | Awareness Skills Outcomes

Active Listening

At the heart of DBP, mindfulness encourages individuals to be fully present and attentive. For leaders and employees alike, this means cultivating the ability to listen actively and speak thoughtfully.

Assertiveness

We teach the importance of interpersonal effectiveness, which is necessary for critical communication. This involves expressing needs and opinions in a way that is respectful and assertive, without being aggressive.

Clarity Under Pressure

Workplace communication can often become challenging under stress, leading to reactive responses that may create misunderstandings. We equip individuals with strategies to manage their emotional reactions.

Openness & Trust

Validated people are more likely to engage openly and share more honestly, leading to richer and more constructive conversations. This practice improves the overall communicative atmosphere within the organisation.

Conversation Confidence

Difficult conversations are inevitable in any workplace. Distress tolerance strategies within DBP help individuals approach these situations with resilience and composure.

Navigating Conflict

THRiVE promotes an approach where compromise and cooperation are sought over confrontation. This ability to balance opposing forces within communication is key to creating an environment where diverse ideas can lead to innovative solutions.

How Does the THRiVE Program Run?

The Two Streams of Delivery for THRiVE:

2 Day Focus
Course

This delivery method is a single focused course for one aspect of our THRiVE program.

Focus areas include subcategories from the above skills, such as leadership, mindfulness, initiative, communication or conflict resolution.

While we want to emphasise that the THRiVE Program is an interconnected set of skills that are dependent on each other, we also appreciate that it may be hard to find time for training in your workplace.

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OR

Full THRiVE
Program

This is our full 18 Week THRiVE Program, designed to deliver the maximum benefit of professional psychology to your people.

Our full THRiVE Program covers all of the interconnected major skill areas and deep dives into each topic with practical applications, team communication and weekly reflection.

This is the way the training is intended to be delivered in order to impart its true impact and efficacy.

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Dialectical Behaviour Principles for Organisational Success

Our THRiVE Program Creates Better Communication Between Everyone

 By enhancing mindfulness, interpersonal effectiveness, emotion regulation, validation, distress tolerance, and the ability to walk the middle path, organisations can foster a culture of open, respectful, and effective communication.

In today’s high-pressure workplaces, effective communication is more than a soft skill—it’s a critical driver of personal wellbeing and organisational performance. Through Mindscape Professional’s THRiVE programme, a psychotherapist-led, 18-week course, employees develop communication skills—assertive expression, active listening, and conflict resolution—to navigate workplace dynamics with confidence and clarity.
 
These skills foster mental health, enhance personal growth, and deliver measurable business outcomes, making THRiVE a strategic investment for medium and large Australian organisations. The individual and business outcomes of communication skills training is clear, grounded in evidence, with a direct line on how these skills transform employees and organisations alike.
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Mindscape Professional’s mission is to empower Australian organisations and their leaders with psychotherapist-led training in emotional intelligence, resilience, and communication, fostering staff wellbeing and driving business success through transformative mental health programs.

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